YOUR DIRECT LINE TO ZENTRALRUF INSIDE OF GERMANY.
0800 250 260 0
(free hotline number) available around the clock
Zentralruf is a tried and proven, recognised information office processing more than one million calls per year. You can reach the free service hotline (0800) 250 260 0 (within Germany) 365 days a year around the clock.
Besides your information, we need the plate number of the accident opponent, the date of the accident and the country in which it happened on order to provide information by phone about the opponent’s auto liability insurance.
In the event of accidents abroad, we also need the opponent vehicle’s country of registration. For online queries and the rare case that we cannot provide the information immediately, we also need the email address of the inquiring party. You can expedite the claims settlement with the liable insurance by providing additional voluntary information such as a callback phone number.
Zentralruf will also be happy to help quickly and reliably in the event of accidents in other European countries. You can reach us from abroad Mondays to Fridays from 8 a.m. to 8 p.m. at the phone number +49 40 300 330 300.
*This applies to all EU member states and to Norway, Iceland, Liechtenstein and Switzerland.